Customer Feedback

feedback

The Cycle Leadership Training provided by Brian and the team at CERA was outstanding. We were guided through the theoretical aspects of leading supported cycles, considering the opportunities, benefits, barriers and challenges that would be relevant for our group. We were challenged to apply more general issues to our specific group dynamic and think in detail about how to tailor the rides to our outcomes. This included considering behaviour, tone, group working and ability. The afternoon practical session served to embed this learning and the CERA team demonstrated their expertise and full understanding of safety and group management in this setting. In a short period of time we had experienced leadership in both on and off road settings, through both watching and leading, discussing and acting out. By the end of the day we had a strong understanding of the best ways in which to lead our group on supported cycles and felt confident in our ability to begin this programme safely and to maximum effect. The CERA team demonstrated expertise, long tested experience and a constant focus on enabling us to create experiences for change within our group.

Molly, Charity Support and Development Officer, Stockport Homes

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Brian,

Thank you very much for the ride leader training course today, I thoroughly enjoyed myself and I learnt a great deal. I thought the way you carried out the course was informative, giving us the right amount of information without overloading us. It was kept light and interesting which was a refreshing change to the usual monotone training courses that I’ve been on. The practical part when we took the reigns I found a little challenging at first as I was quite nervous, however I felt safe with you and Mike there. I appreciate (now but not so much at the time) the few curve balls that were thrown in to test what we had learned and this undoubtedly helped a healthy progression through the course to completion.
In all a fantastic day and I now have my ride leader accreditation.
Thanks again,

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Hi guys

I would like to thank you for the service that I have received on my recent visits. Yourselves and your staff were very welcoming and happy to answer any queries that I had regarding my purchases. I was impressed with the high quality of your workmanship, both of yourselves and the youngsters that you are helping to learn a trade.  You both have a wealth of knowledge which comes across in the way you deal with your clients and the information that you are able to give them.  I will have no hesitation in recommending your services to anyone who is looking for a refurbished bike, or just a bike, as I feel that you are a very professional operation and will provide excellent service to anyone.  I look forward to staying in contact with you and working with you through the summer months.

Once again, many thanks for some excellent service

Best regards

Steve Owen

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i loved the bike rides yesterday thanks very much i loved the off road bike ride the most i would like to do the off road bike ride again with you next month 

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Many thanks for servicing my three bikes, me, my son and wife are standing in amazement they were dirty and unrideable when we gave them to you.  On receiving them back they looked like new again and ride perfectly - we are so happy with the service and the price and we love the work you do with young people, Andrew your apprentice is a credit to you - keep up the good work 
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The intermediate cycle repair course I attended on Sunday was second to none I have learnt a great deal in such an easy to understand manner I will definately looking at enrolling on one of your advance courses thanks again.
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I attended one of your basic maintenance course sand to be honest I was also a bit apprehensive as I have just started cycling never mind the maintenance aspect.  I am so glad I decided to come on the course because I now feel more confident in going out on my bike as i know know how to make basic repairs / adjustments ect... brilliant thanks 
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Thanks for a great, supportive experience, the two bikes me and my wife purchased from you are first class nobody would think they are refurbished bikes they look and ride so well! the work you carry out with young people brought a smile to our faces and the young people are welcoming and helpful - We wish you well in all that you do in the future 
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WALTHEW HOUSE 
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Thanks for your support with the Walthew House fund raising event the service you provided was seamless, thank you
offroad cycling  (2)











I can't believe this lovely route is right on our door step in Stockport, fantastic!
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I'll be doing this ride again, I've really enjoyed myself with a great bunch of people 
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Some of the hills were challenging for me but I really enjoyed it a the whole group were supportive 
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Brilliant ride Thanks, the right pace and time to take in the surroundings, brilliant thanks!
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Wow... this ride was ace can't wait for next month ! 
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Alison really enjoyed it and sent me all the pics!She spoke very highly of you guys an said the kids love it.
We would love to have you guys again soon. 
Maybe we can look at putting something on again later in the 
summer for them. 
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Thanks for a Friendly Informative Great Course Both You (Brian)and Simon are Top Teachers. I will pass on your details to all with high regard and respect.This was the first time I used theEventbrite  Company. You have set a High Standard and I will now search out more interesting courses.
Thank You
Mr John Finlay
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2/4/2015
Hi Brian,I bought a girl's bike from you today (Thursday) and just wanted to let you know that it is perfectly the right size for my 4-year old, as you predicted. She loves it and has already been pedalling around the local area.
Thanks very much for your help.
Rebecca Glen
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After the upset of my bicycle been stolen, walking into see Brian at the Ceracycloan bicycle workshop was uplifting. I was support and helped in selecting my new speedy woman's vintage road bike. I am delight with the service, guidance and support provided by Cera. I am grateful and thankful for the help. Peace, 
Katie
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Hi Brian,
I attended the Intensive Training Course on Sunday 11th January And can't thank you and Simon enough for the fantastic 
experience you provided and a good few laughs as well.

From being a mechanical numpty I went home satisfied in the knowledge that what I achieved with your guidance will help me to help family and friends to stay on the road with better 
maintained bikes.

Many thanks again to you and Simon for a great day.
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Afternoon Brian   Thanks for the email with the certificate. I very much enjoyed the course on Sunday and would like to thank you and Simon for all your help and friendly advice.  Thanks again and if you could pass my thanks onto Simon for both your time on Sunday  Owen   ********************************************************** I'm 15yrs old don't go to mainstream school and had my first session at cycloan. I really enjoyed it, I have done work experience but I learnt more in a few hours at cycloan than I did all week on the other placement. cycloan is brilliant can't wait for my next session. ***************************************************** Intermediate Cycle maintenance course Thankyou so much for the intermediate cycle maintenance course yesterday, I had a great day.   I picked up a lot of new skills and am keen to use and share what I've learned.  I cycled into work in the pouring rain this morning and loved every minute, my bike hasn't felt this good in ages, plus I had the added satisfaction that I made it that way.    One of the most useful Sundays (or any day) I can remember. Dave Gerrard *************************************************** Hi Brian I purchased the Carlton road bike from you Wednesday 1st October, the bike is fantastic! "I went to cera cycloan to purchase a bike to use around town on a daily basis. The bike I purchased was exceptional value for money and the service was great. I was also able to purchase accessories such as a pannier rack and lights. The cera cycloan social enterprise is inspiring from the quality and variety of bikes on offer to the philosophical posters on the wall. I will certainly be returning for maintenance workshops and recommending to friends."  I completely agree with a lot of what you are doing at cera cycloan. I think its great that people can be given a chance to focus their abilities in a productive way while producing quality bikes from what would otherwise be scrap. Over the last few years I have had so much enjoyment from cycling. I think that cycles will be playing a growing part in peoples lives as it is such a good form of physical activity and sustainable transport.  Myself and two friends cycled from Inverness to Snowdon (via the three peaks) last summer and carried all our camping equipment. It was probably the most enjoyable trip I have ever been on! It looks like I will be in Manchester for at least 20 months (working 9 to 5 for 5 days a week) and I would like to volunteer some of my time to cera cycloan as a mentor. Speak soon Tom
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CERA were conducting free bike checks at a wonderful community event I attended (red;fest)and a great bike doctor service! I was also lucky enough to win a bike CERA had provided for a raffle - what a great bike! my grand daughter is very happy! Many thanks ! -------------------- I purchases family bikes from cycloan - excellent quality - really affordable - honest service - great cycling maps and we had a fantastic family bike ride at the weekend, cheers I will spread the word - good luck with the new enterprise! ----------- person collecting bike1 I have been unemployed for some time but have recently got a new job and in connection with the TfGM bike 2 work scheme I have beendonated a bike and equipment via CERA to help me affordably get too and from work - great bike! - great equipment! - fantastic service! Thank you so much ----------- I collected a donated bike from CERA as I was a victim of crime, I used my bike to get too and from College without it was difficult but CERA came to the rescue and donated me a road bike which was even better because I intend to complete the manchester to Blackpool ride for charity - Thanks for a great bike! ----------- This scheme is fantastic. The staff are so helpful. I visited the STEM Centre to view the bikes just as Donna was leaving, she not only stayed behind but also spent time after her working hours to assist and encourage trying the bikes making sure we got the best possible match for our needs.  When I picked up the bike Brian spent time adjusting parts to make sure it was perfect for riding home and was welcoming when I expressed an interest in viewing some other bikes. He suggested visiting him outside of the sale so I could spend time finding exactly what I want. It is an asset to Stockport College and a wonderful opportunity for people to learn and also to volunteer. Cycling has gained popularity in the UK, this scheme is useful for future employment skills as well as for hobbyists. Great! Zoe -----------------